SHIPPING and HANDLING FEES will be charged on hard copy orders only. The charges are detailed below:
- 2 day shipping = additional $10.00
- Overnight shipping = additional $15.00
Discounts on voucher purchases must be applied for at the time of registration. Prometric will offer you the
best pricing on your voucher order, based on the information you supply. If on receipt of your order confirmation,
you believe that you have not received the pricing to which you are entitled, please contact the Voucher Team.
Vouchers may be redeemed by registering for a test. Registration is accomplished by calling the registration number
for the Client’s testing program or by accessing our registration and scheduling services on the Internet at www.prometric.com.
Vouchers may be redeemed only for the Prometric Client and testing program for which they were purchased.
Vouchers are not transferable between programs. Vouchers are not returnable or refundable. Your vouchers have an expiration
date, also referred to as an Order End Date. They must be redeemed and the exam must be taken prior to this date or they will
become invalid. Expiration dates are most often 12 or 6 months from the purchase date and are set by Prometric's Client
for whose testing program the voucher is valid. Once a voucher has expired, it can not
be extended or reinstated and the fee
paid is lost. Each voucher is imprinted with information about the testing program for which it is valid, the expiration
date, and other terms and conditions for its use. You the purchaser are responsible for understanding this information and
for communicating it to anyone to whom you supply vouchers. Test takers who have contacted Prometric and are having problems
redeeming vouchers due to not understanding the terms of their use may be referred back to you for problem resolution. If
you choose to receive your vouchers in electronic form, you will receive a list of the usage terms and conditions as part of
the file you receive. You are responsible to ensure the person(s) receiving the "electronic voucher" from you also receive(s)
and understands the terms and conditions. Vouchers are just like cash. You should safeguard them and track their issuance to
test takers. Prometric does not provide redemption information to you. If you have received your vouchers electronically,
you are responsible for adequate backup of the electronic file and tracking issuance. In case of a lost file, the original
purchaser may request the original file to be re-transmitted; however, replacement files will not reflect any redemption
activity to date.